Shipping policy

Shipping Policy

Last updated: August 1st, 2026

At CatGienic, we're committed to delivering your order as quickly and efficiently as possible. Please review our Shipping Policy before placing your order.

Order Processing

  • Orders are processed within 3–5 business days after payment has been received.
  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • During periods of high order volume, processing times may be extended. If there is a significant delay, we will notify you via email.

Shipping & Delivery

  • Estimated delivery time is 5–12 business days after your order has been processed.
  • Delivery estimates are provided for reference only and are not guaranteed.
  • Orders may be shipped directly from our trusted fulfillment partners.
  • Delivery delays may occur due to customs processing, carrier disruptions, severe weather, holidays, or other circumstances beyond our control.

Shipping Rates

Standard Shipping

  • 🇺🇸 United States — FREE
  • 🇨🇦 Canada — FREE

Shipping promotions may change without prior notice.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email containing your tracking number.

Please allow 3–5 business days for tracking information to become available after your shipment has been dispatched.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

CatGienic is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping addresses provided by the customer.

Delayed Shipments

While we make every effort to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances beyond our control, including customs inspections, transportation disruptions, carrier delays, or periods of unusually high demand.

CatGienic is not responsible for shipping delays once an order has been dispatched.

Lost or Damaged Packages

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos or videos of the item so we can review your claim and provide an appropriate resolution.

If your package appears to be lost in transit, please contact us. While we cannot guarantee the actions of shipping carriers, we will work with you to help investigate the shipment whenever possible.

Contact Us

If you have any questions regarding this Shipping Policy or your order, please contact us:

Business Name: CatGienic
Email: catgienic@gmail.com