Terms of service

Terms & Conditions

Last updated: August 1st, 2026

Welcome to CatGienic. By accessing or using our website and purchasing our products, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.

1. General Information

This website is operated by CatGienic. Throughout the site, the terms "we," "us," and "our" refer to CatGienic. We operate as an online ecommerce business, and certain products may be fulfilled and shipped directly by trusted third-party suppliers.

By using this website, you confirm that you are at least the age of majority in your jurisdiction or have permission from a legal guardian.

2. Products & Availability

  • All products are subject to availability.
  • We reserve the right to discontinue or limit quantities of any product at any time without notice.
  • Product images are for illustrative purposes only. Actual colors, packaging, and minor product details may vary.
  • We strive to ensure product information is accurate but cannot guarantee that all descriptions, specifications, pricing, or images are error-free or complete.

3. Pricing & Payments

  • All prices are listed in USD unless otherwise stated.
  • Prices may change without prior notice.
  • Payment must be received in full before orders are processed.
  • We reserve the right to refuse or cancel any order due to pricing errors, suspected fraud, product availability, or any other reason at our sole discretion. If payment has already been processed, a full refund will be issued.

4. Shipping & Delivery

  • Orders are shipped directly from our suppliers.
  • Estimated delivery times are provided as guidelines only and are not guaranteed.
  • Shipping delays may occur due to customs, weather, carrier disruptions, high order volumes, or other circumstances beyond our control.
  • CatGienic is not responsible for delays after an order has been dispatched.
  • Customers are responsible for providing accurate shipping information. We are not liable for packages lost or delayed due to incorrect or incomplete addresses.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our product or shipping prices.

6. Returns & Refunds

  • We do not accept returns or exchanges for change of mind.
  • If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
  • Photos or videos may be required to verify the issue.
  • Once approved, we will provide a replacement or issue a refund to your original payment method.

For complete details, please refer to our Refund Policy.

7. Intellectual Property

All content on this website, including text, images, graphics, logos, product descriptions, and designs, is the property of CatGienic and may not be copied, reproduced, distributed, or used without our prior written permission.

8. Warranty Disclaimer

Except where required by law, all products are provided "as is" without any express or implied warranties, including warranties of merchantability or fitness for a particular purpose.

9. Limitation of Liability

To the fullest extent permitted by applicable law, CatGienic shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

10. User Conduct

You agree not to:

  • Use this website for any unlawful purpose.
  • Attempt to interfere with the security or operation of the website.
  • Submit false, misleading, or fraudulent information.
  • Violate any applicable laws or regulations while using our website.

We reserve the right to restrict or terminate access to our website for violations of these Terms.

11. Force Majeure

CatGienic shall not be liable for any delay or failure to perform its obligations due to events beyond our reasonable control, including natural disasters, pandemics, customs delays, strikes, transportation disruptions, government actions, or other unforeseen circumstances.

12. Electronic Communications

By using our website or communicating with us electronically, you consent to receive communications from us electronically, including emails regarding your orders, customer service, and important account or policy updates.

13. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes become effective immediately upon being posted on this website.

14. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Canada, without regard to conflict of law principles.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Business Name: CatGienic
Email: catgienic@gmail.com